comcast guy asked for mac address said he could make internet faster

Comcast Guy Asked Address Said He Could Make Internet Faster Upgrade The R7000
Comcast Guy Asked Address Said He Could Make Internet Faster Download The Fw
Comcast Guy Asked Address Said He Could Make Internet Faster Mac Address Option

I double checked just to make sure Im not going crazy, but I definitely have everything connected to the correct ports.

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I thought I would use it to replace my Netgear WNDR3400 which is always dropping WiFI devices and needs to be reset constantly.

I have attempted to set it up a couple times now and cannot get the new router to pull an IP address and connect to the internet.

Heres the relevant info: ISP is Cox Communications Modem is a Motorola Surfboard SB6121 DOCSIS 3.0 Cable Modem.

Router shows white indicator lights for power and WiFi, solid orange light on internet connection indicator light.

Viewing the Internet Port information in router settings via connected computer shows 0.0.0.0 for IP address, Subnet Mask, and Domain Name Server.

Modem is working properly, and switching back to the WNDR3400 and works fine.

Heres what I have tried so far: Reset the router to factory defaults using the reset button on the back of the router before I even started (and have tried that a second time since).

Comcast Guy Asked Address Said He Could Make Internet Faster Mac Address Option

Tried the Use Computer Mac Address option and tried entering MAC Addresses manually on Internet Setup in the router settings.

Called ISP to ask if there could be some MAC address issue, they would only say they do not provide support for router issues and suggested using a different router.

Any help that anyone could provide would be greatly appreciated.

Thank you.

Dont forget to check Netgears site to see what the current firmware version is for the R7000.

Comcast Guy Asked Address Said He Could Make Internet Faster Upgrade The R7000

If you upgrade the R7000 to a new fw version, reset the R7000 to factory default when you have completed the fw upgrade.

Comcast Guy Asked Address Said He Could Make Internet Faster Download The Fw

You can download the fw to your laptop first, then upload to the router, from your laptop.

Plugged the modem back in and let it connect, then power on the router.

I am still getting the solid orange light on the internet connection indicator on the R7000, with no IP address or internet connectivity.

I also again tried selecting the option to use the computers MAC address with no success.

Did you see this router working at your friends place Perhaps ElaineM can troubleshoot this issue further.

It could introduce another problem compounding the issue at hand.

After resetting the router have you configured it Or is it in factory default state If you have no problem logging into the router check coupe things.

You need any unique thing to do to connect to ISP like using fixed ip address Is the DHCP enabled What about PC clone Did you entered the MAC address of connected PC Also run command ipconfig release ipconfig renew ipconfig all all the ip address look OK Then power cycle the modem and router one by one.

By any chance are you using Genie Youll never gain networking knowledge using Genie.

Im normally a pretty tech savvy guy (though a bit more green with networking compared to other areas), but Im kind of at my wits end on this as well.

I will try swapping the ethernet cable just to be sure, but the current cable works properly with my old router.

Comcast Guy Asked For Mac Address Said He Could Make Internet Faster